Janeway uses email to support many key editorial and publishing workflows, including reviewer invitations, decision notifications, revision requests, publication alerts, and automated reminders.

This section explains:

• How to check what emails were sent and when.
• How to customise email content through templates and how to work with email template variables.
• How to set up automated reminders.
• How to set up publication notifications.

The pages to control these are found through the Manager dashboard, under Cache, cron and emails.

• Emails are sent automatically or manually as part of article workflows.
• All outgoing emails related to an article are logged.
• Depending on your email service, delivery status information is available through the email log as well.
• Some emails (such as reminders and notifications) are sent automatically based on dates or events.
• Email content can be customised per journal using templates.

• “A reviewer says they didn't get the email — what should I do?”
  Start with email logs to confirm whether the email was sent and, if necessary, resend it. See Email logs for more information.

• “I want to change the wording of reminder emails.”
  Edit the relevant template under Email templates. Use information in Email template variables to insert information safely.

• “Why didn't a reminder email send?”
  Check scheduling reminders and confirm that due dates were set correctly. If reminders still do not send, contact your system administrator. SeeScheduling reminders for more information.

• “Can readers (un)subscribe to/from publication notifications?”
  Yes. Readers manage their notification preferences via their profile page. See Publication notifications for more information.

If something is unclear or you are unsure whether a change is safe to make, contact your system administrator.