All outgoing emails sent through Janeway are tracked in the article log. This allows editors, journal managers and staff to confirm which emails have been sent, when they were sent, and (where supported) their delivery status.

Email logs are commonly used when:

• A reviewer or author reports not receiving an email.
• You need to confirm that a decision or notification was sent.
• An email needs to be resent.

You can view an article's logs through Logs, docs and more, which appears in the blue workflow progress at the top of the article screen.

You can access this through:

• The article's workflow stage, or
• The archive (Dashboard -> Left hand menu -> Back Content -> Articles).

Each entry in the log records an action that has taken place on the article. The following information is shown:

• Entry type
  The type of action that was logged ("Review request accepted" or "Typesetting complete" for example).
• Date
• Actor
  The user or system process that initiated the action.
• Level
  A category that admininstrators use to group logs into reports when working on the server. For emails, the level is always “Info”, and it can be safely ignored when looking at a particular log.

If the logged action relates to an email, additional details are available:

• Addressees
  The recipient(s) of the email, including any CC or BCC addresses.
• Subject
• Email status Information about the delivery status of the email. See Interpreting statuses below for more information.
• There is an option to click through to see the email content.

Emails sent through Janeway may display a delivery status, indicated with both text and coloured dots.

Janeway can only track events that occur within the system and the configured email service. It cannot track what happens after an email leaves that service (for example, if an email is blocked by the recipient's local mail server).

If you suspect persistent email delivery issues, contact your system administrator.

The following statuses can appear:

• No information
  No delivery information is available from the email service.
• Accepted
  The email has been accepted by the email service for delivery.
• Delivered
  The email has been delivered to the recipient's mail server.
• Failed
  The email could not be delivered.

Emails can fail to be delivered for a variety of reasons. There might be a typo in the email address, the recipient’s mailbox might be full, the email service provider might not be operational, or the recipient might have marked emails from the sender as spam.

From this page there are also two things you can do:

• Refresh the email status
  This checks the latest delivery status for the email. This can be used to check the delivery status. This cannot detect issues on the recipient's side (such as local spam filtering).

• View email content This displays the email message that was sent From this screen, you can also resend the email.